AI Chatbot for Mold Testing & Customer Support

Intelligent customer support platform that answers mold testing questions, retrieves lab reports, tracks kit orders, and automates customer interactions in real time.

Tech Stack:
n8n
OpenAI GPT
Google Search API
Webhooks

Key Features

  • RAG-powered Q&A using Chroma vector database
  • Live test result retrieval from PostgreSQL
  • Real-time order tracking and status updates
  • Reduced support ticket volume through intelligent deflection
  • Contextual conversation handling with NLP

AI Support Assistant

Online • Instant Response

Where can I check my mold test report?
Your report is ready. You can download it securely from your customer dashboard.
Has my sample arrived at the lab?
Yes — your sample was received and is currently being processed.

Smart AI Features

Designed specifically for mold testing companies, environmental labs, and customer support automation.

Order Tracking

Provide real-time updates for kit activation, shipping status, and laboratory processing.

Instant Customer Support

Automatically answer frequently asked questions related to testing kits, reports, shipping, and remediation

AI Knowledge Base

Train the chatbot using company FAQs, documentation, and support workflows.

24/7 Availability

Reduce customer wait time with continuous AI-powered support across all devices.

What We Built

An NLP-powered chatbot backed by RAG (Retrieval-Augmented Generation) with a Chroma vector database for mold-testing knowledge and direct PostgreSQL queries for live customer data — test results, order status, and shipment tracking.

Upgrade Your Customer Support with AI

Deliver faster customer experiences, automate repetitive support requests, and modernize your mold testing business using intelligent AI automation.